Emergency Plumber in Redland Bay
Septic lots, tank blocks, newer estates and flood-listed roads all sit in one suburb, so tell us your road and your supply when you ring.
Mains, tank or septic, and is your road one council lists as flooding?
This page is for Redland Bay homeowners, landlords and property managers dealing with a burst, a flood or taps that have stopped. Council’s catchment notes describe rural lots on septic or on-site systems alongside recent urban housing, and its flood guide lists local roads that have flooded in the past. Those facts change what you check first and what we need to hear on the phone. Jim Monger Plumbing and Gas is a family-run Redlands plumber and gasfitter based at Victoria Point. Emergency calls are taken 24/7 on 0418 871 269, including weekends. Work through the block and road checks below, make things safe, then ring.
Have two details ready before you dial: the road you are on, and whether your block runs on council water and sewer, a tank, or a septic or on-site system. Add what has failed and whether water is still running.
West of Cleveland Redland Bay Road, council describes the Moogurrapum Creek catchment as mainly rural and commercial, and says many rural properties around Redland Bay run on septic or on-site wastewater. That road marks land use, not a sewer boundary, so check your own block. Further south, the Southern Redland Bay catchment is mainly rural, with recent urban housing in the lower Weinam and Torquay Creek catchments. Two homes there can need different first calls: a newer urban home probably starts with the meter or sewer, a rural block with the tank or septic. On those rural blocks, check the power next, because council says on-site wastewater and tank systems may not run in an extended outage. We work on tanks, septic and water mains, so say which you have.
Your road comes next: council’s guide to past flooding names Hamilton Street south of Pitt Street, Pitt Street south of Hamilton Street, School of Arts Road east of Donald Road, Serpentine Creek Road near Oakland and Azure Avenues, the eastern waterfront end of Torquay Road, and Giles Road, and it warns other roads may flood too. Moores Road has Redland Bay’s only council flood camera: if your route passes it, check the feed in heavy rain and never drive through water. If one of those six is cut, say so when you ring, so we can tell you early if we cannot get through.
Water in the yard may not be a plumbing fault: council’s profile names Weinam, Moogurrapum, Native Dog and Eprapah Creeks, and lists creek flooding, flash flooding and storm tide as the main flood risks. Storm tide may affect places including the Weinam Creek Marina precinct, the Esplanade, Banana, Junee and Pear Streets, Zipfs Road and Rocky Passage Road. A plumber cannot stop Weinam Creek or the bay, so get safe first and ring about the plumbing once the water drops.
House size also differs: 68.0 percent of occupied dwellings here had four or more bedrooms at the 2021 Census, against 50.5 percent across Redland City. With so many large family homes, a burst can stop water for a full household, so find the main stop valve and any isolation valves now. If nothing looks wrong but water use seems high, council recommends an overnight check, since a leak may be underground.
Flood or fault: what has failed and what to do first
Dry taps on a tank block
Council delivers drinking water to most properties in the city, not all, so a block running only on its own tank may sit outside that network. Council’s outage list may not explain a dry tap on a tank. Council also flags large areas in the south and west of the suburb as high to very high bushfire hazard, so out there a dead tank system may be worth treating sooner rather than later. If a power cut is the cause, report it on 13 62 62. If the power is on and the tank has water, ring us about the tank side of the system.
Dry taps on council supply
Council lists water and sewerage interruptions on its Water outages page, with a map and a suburb filter that includes Redland Bay, and posts unplanned events as soon as it knows of them. Listed times are estimates. Council’s target is to restore 95 percent of unplanned interruptions in 5 hours, which is a target and not a promise. Nothing listed? Report it to council any time on 07 3829 8999. If the fault turns out to be on your side of the meter, ring us for leak detection and repair.
Burst past the meter
Council owns the meter and the pipes feeding it, while pipes from the meter to the house are the owner’s. Water keeps running until someone shuts it off, and a damaged meter or street-side pipe goes straight to council, not to us. After a hidden leak, you may be eligible for council’s concealed leak remission if its criteria are met, including repair within 30 days and a plumber’s invoice or report as proof. Council sets out its conditions on its Leaks page and decides each application. We repair burst pipes, find leaks, replace water mains and re-run hot and cold pipes, so keep our invoice if a hidden leak was the cause.
Sewage in the yard
On council sewer, an overflow relief gully directs sewage outside if there is a blockage or the sewer is overloaded in a storm, and overflow with no water in use points to a likely blockage in council’s main. A rural lot on an on-site system has no council main behind this fault, so telling us which you have changes the first step. If a plumber confirms the problem is in the main, report it promptly and keep the reference number, because council makes prompt reporting a condition of any reimbursement. Its conditions are on council’s Sewer blockages page, and reimbursement is not promised. We clear drains with a jet rodder or electric eel, inspect with a CCTV camera, and work on septic tanks and trenches.
Run-off sitting in the yard
Council’s creek flood maps cover creek flooding only, and it warns that properties outside them may still be vulnerable to overland flow. A clear creek map does not settle a wet yard, and council is still preparing its overland flow mapping. If you are near the bay, council’s storm tide mapping lets you look at your own property instead of guessing. When the water is run-off from rain rather than creek or tide, ask us about seepage trenches and pump-out lines.
Gas after flood water
Council says some properties in the suburb use gas bottles, and the state’s flood advice covers all gas services at flood-affected properties. All gas services at a flood-affected property must be inspected by a licensed gasfitter before gas can be restored, and pipework or equipment should not be repaired or removed during the clean-up. We do gas fitting and gas appliance connections under gas licence L90908, and calls about gas problems are taken 24/7. Ring and ask what we can do for your flood-affected gas services.
Plumbing and gas services we offer in Redland Bay
Burst pipes and leak detection
Burst pipe repairs and leak detection.
Water mains and pipe re-runs
Water main replacement and re-running hot and cold water pipes.
Septic systems
Septic system services including tanks and trenches. Council says rural properties in the adjoining Serpentine Creek catchment are on septic or on-site systems too, so the question applies on that side as well.
Rainwater tanks
Rainwater tank services.
Blocked drains
Drain clearing with a jet rodder and electric eel, with CCTV drain camera inspections.
Hot water systems
Repairs, replacements and new installations across gas, electric and heat pump units.
Gas fitting
Gas fitting and gas appliance connections under gas licence L90908.
Property and commercial maintenance
Plumbing maintenance for homes, rental properties and commercial properties. Council’s description of the suburb includes farms and the Redland Bay Business Park, so if you are calling for a site rather than a house, say so when you ring.
Licences, reviews and where we are based
Jim Monger Plumbing and Gas is family-run and serves the Redlands, Logan and south-east Brisbane from a base at 3 Jordan Dr, Victoria Point. Plumbing work is carried out under QBCC licence 15504687 and gas work under licence L90908. You can check the plumbing licence free on QBCC’s licensee search. We are a member of the Master Plumbers Association of Queensland, and quotes are free. Our Google rating was 4.9 from 100 reviews as of 28 October 2026, across the whole business. One Google review, from May 2021, names this suburb: the reviewer wrote that we provided new water mains at their Redland Bay property, with the cold and hot water back to normal within the day, as promised. The review does not describe it as an emergency call. One reviewer who needed unplanned work a couple of times wrote that a couple of workers came at short notice and fixed the issues quickly. Another Google reviewer wrote in March 2026 that their gas hot water system was playing up and Jeremy pretty much diagnosed it over the phone. Neither of these two reviews says where the job was.
Make things safe, then ring 0418 871 269 and start with your road, whether it is cut, and what your block runs on. Those answers tell us which job we are walking into before anyone sets out.
Frequently asked questions
Can’t see your question? Call us and we’ll talk it through.
Call 0418 871 269Do you cover the islands off Weinam Creek Marina?
Council calls the marina precinct the primary gateway to the Southern Moreton Bay Islands, but those islands and Coochiemudlo are not on our listed service area. This page covers mainland Redland Bay, so ask us before relying on island cover.
I am west of Cleveland Redland Bay Road. Am I on septic?
You may be, but the road alone does not settle it. If you are unsure, tell us what you can see on the block, such as a tank, trenches or a gully near the house, and we can work from there.
My road is cut. Can you still get to me?
Council says some areas with limited road access can become isolated in significant flooding, so we cannot promise access while a road is under water. Tell us the road and what you can see, and we will say plainly what is possible. If you can safely reach your stop valve, shut the water off in the meantime.
I felt a tingle from a tap or wet floor during the storm. Who do I call?
Treat that as an electricity emergency before a plumbing one: council’s Redland Bay profile says to call 000 or Energex on 13 19 62 for shocks and tingles. Ring us about the plumbing once that has been dealt with.
I can smell gas at my Redland Bay home. What do I do?
Queensland Government advice is not to light fires or use electrical switches, to turn off the appliance, ventilate, then turn off the supply and contact your gas supplier or a gasfitter if the smell remains. If you can still smell gas after the supply is off, call 000.
I rent here, or manage a rental. Who gets the first call?
More than one Redland Bay dwelling in five was rented at the 2021 Census, so this step matters here. The Residential Tenancies Authority lists a burst water service or serious leak, a blocked or broken toilet, a gas leak and failure of water supply as emergency repairs, and tenants contact the nominated emergency contact first. If that person cannot be reached within a reasonable time, the tenant or manager can arrange repairs up to 4 weeks rent, and the RTA’s page has the detail.
How soon can you get to Redland Bay?
We give no set time on this page, because it depends on the job and the roads on the day. Calls are taken 24/7, and we are based at Victoria Point, so ring and ask what is realistic right now.
Emergency plumbers in nearby areas
Not listed? We probably still cover your area, so give us a call.
Related services
More ways we can help around your home or business.
Guides
What to check yourself first, and when it needs a plumber. All guides
Say your road and supply type, day or night. Call 0418 871 269.
Free quotes, and emergency callouts 24 hours a day.