Privacy Policy

Jim Monger Plumbing and Gas (ABN 72 684 573 242) (“we”, “us”, “our”) respects your privacy. This policy explains how we handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

We collect the personal information you give us when you call, email or message us, or use the enquiry form on this website. This is usually your name, phone number, email address, the property address where work is needed, and the details of your plumbing or gas job.

When you visit this website, standard technical information (such as your browser type, pages visited and general location) may be collected through cookies and similar tools, including Google services used to measure site traffic and display maps.

How we use it

We use your information to respond to your enquiry, quote and carry out work, send invoices, keep job records, meet our licensing and legal obligations, and improve our website. We do not sell your personal information.

Who we share it with

We only share personal information where it is needed to do the job or required by law. That can include suppliers or subcontractors working on your job, our accountant, payment and IT service providers (including our website host), and government or regulatory bodies when the law requires it. Some of these providers, such as email and analytics services, may store data outside Australia.

Storage and security

We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we delete or de-identify it when we no longer need it.

Access and correction

You can ask to see or correct the personal information we hold about you. Contact us using the details below and we will respond within a reasonable time.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact us

Jim Monger Plumbing and Gas
Phone: 0418 871 269
Email: jim.monger.plumbing@gmail.com