Emergency Plumber in Alexandra Hills

Burst pipe, sewage at the gully or no water at all: for homeowners, landlords and property managers in Alexandra Hills, the first question is whether the fault sits with your property or with Council’s network. A report from elsewhere in the suburb is not conclusive, as homes in different parts may be on different parts of the sewer and water networks. The checks below follow that layout and are a guide to whether a callout is likely to be needed. Our emergency line takes calls 24/7 for burst pipes, overflowing drains and gas problems. For a live burst, go first to our guide, Burst pipe: the first 30 minutes, linked below, then ring us. Otherwise run the checks if safe and tell us what you found.

Gurgling on its own is common in severe wet weather, and Council says it usually means your gully is working, so no plumber is needed unless there is an actual blockage on your property. Anything beyond gurgling needs reading from your own yard rather than from the street.

Alexandra Hills does not drain one way. Worked from Council’s public asset maps, about half of its sewer connections run to the Capalaba treatment plant catchment and nearly half to Thorneside, with only about 4% going to Cleveland. A post from across the suburb may describe a different part of the network, so your own overflow relief gully is the better guide. By Council’s test, a gully overflowing when water is used inside may mean a blockage in your line, which is one for us, while one overflowing continually with nothing running may mean one in Council’s network. A sewage leak outside your boundary, including at Council’s pump stations off Flinders Street, McDonald Road, Glover Drive and Hanover Drive, is reported to Council too. If it is on an easement inside your lot, ask Council whose pipe it is.

Yard water calls for a different first suspect here. Council’s flood and storm tide overlay covers only about 6% of the suburb’s land, and just 14 of 5,934 sewer connection records sit inside it. Council also describes impacts on established residential areas as generally limited, though low-lying land and local drainage can be affected. That mapping leaves out overland flow and makes no home flood-safe, and rain like the 118mm Council reported here in one hour on 18 January 2021 could affect land outside it. Outside the mapped area, yard water is more likely a drainage issue than Hilliards, Tarradarrapin or Coolnwynpin creeks coming up, so if it is safe to go outside, check your pits, downpipes and yard drains first, and use Council’s creek flood mapping for your own property.

Water running elsewhere in the suburb is not conclusive either. Council’s maps split Alexandra Hills into High Level and Low Level water zones, so different parts of the suburb may be on different parts of the supply. Mains faults can also be local, as when a burst at Finucane Road and Cambridge Drive on 3 March 2022 cut water to nearby residents and the shopping centre. Filter Council’s interruption list to Alexandra Hills first, and if nothing is listed, Council says to call any time on 07 3829 8999.

Then there is the bush. Only about a third of the land here is zoned Low Density Residential, and about 27% Conservation, so the fallen trees and debris Council expects from severe thunderstorms can sit close to home. Near the Greater Glider Conservation Area between Windemere Road and Vienna Road, or the bushland beside Redland Bay Road, look first from somewhere safe before walking out to a gully or yard drain.