Plumbing guides
Straight answers to the problems we get called about most: what is going on, what is safe to check yourself, and when it is a job for a licensed plumber.
Drains and toilets
Blockages, smells and tree roots, and when a drain problem is really a sewer problem.
How to unblock a drain, and how to tell when it's a sewer problem
You can try clearing a slow sink or shower with hot tap water, a plunger and a hand snake. This guide shows you how, and how to spot the signs that the blockage is further down the line and needs a licensed plumber.
Blocked toilet: how to clear it safely and when to call a plumber
A blocked toilet is usually something you can clear in a few minutes with a plunger. The trick is working out first whether the problem is the toilet or the drain behind it.
Smelly Drains and Sewer Flies: What's Causing Them and How to Fix Them
A sewer smell in the bathroom or small furry flies around the floor waste usually have a simple cause you can check today. Here's how to find it, what to try first, and where the home fixes stop.
Tree Roots in Sewer Pipes: Signs, Repair Options and When Relining Makes Sense
A drain that keeps blocking, gurgles or drains slower each month may have tree roots in it. This guide explains how to confirm it, what the repair options are, and what to ask before you agree to any work.
Leaks and water pressure
Finding hidden leaks, what to do when a pipe bursts, and why the pressure drops.
How to find a water leak at home: the meter test, where to look, and when to call a plumber
A higher water bill, a damp patch or the sound of running water with every tap off can all mean a hidden leak. Here’s how to confirm it with your water meter, narrow down where it is, and know when it’s a job for a licensed plumber.
Burst pipe? What to do in the first 30 minutes, and how to spot one underground
A burst pipe is stressful, but the first steps are simple and in your control. Here is the order to do them in, and how to tell whose pipe it is.
Low water pressure in the house: what causes it and what to check first
Weak taps or a shower that has dropped to a dribble usually point to one of a few causes. The pattern tells you whether it's your water supplier's network or the plumbing on your side of the meter.
Hot water
Choosing a system, and what to check when the hot water stops or starts leaking.
Choosing a hot water system for a south-east Queensland home: gas, electric, heat pump or solar
There is no single right answer, but there is a right answer for your house. This guide compares the five main system types side by side, so you can brief a plumber with confidence instead of guessing.
No hot water? What to check first, by system type, and who to call
Before you book anyone, a few safe checks can tell you whether the hot water is off for a simple reason or a real fault. Here is what to look at for each type of system, and where your checks should stop.
Hot water system leaking? Where the water is coming from and what it means
Water around a hot water unit can be normal, a valve or fitting fault, or a tank that has failed. This guide helps you tell which one you have and keep things safe until a licensed plumber arrives.
Continuous flow vs storage hot water: which suits your home?
Both systems give you hot water at the tap, but they ask very different things of your house. Here’s how to match one to your household, your gas or power supply and the way you use hot water.
Tempering valve vs thermostatic mixing valve (TMV): what each does and which one you need
Both valves blend hot and cold water so the water at your bathroom taps is less likely to scald. Here’s how they differ, which one a home, rental or care setting usually has, and when a faulty valve needs a licensed plumber.
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