Emergency Plumber in Ormiston
Near Hilliards Creek, water in the yard after rain or tide may be flooding rather than a fault, so start with what you can see.

Water in the yard near Hilliards Creek: flood or pipe fault, and what to do
An active burst or sewage coming up inside an Ormiston home does not need a flood check before you ring 0418 871 269. The flood question is for water in the yard: after rain or a high tide it may be Hilliards Creek rather than a plumbing fault, so keep clear of it and read the checks below. This page is for homeowners, landlords and property managers, including on blocks with tanks, gas bottles or on-site wastewater. Jim Monger Plumbing and Gas repairs burst pipes, clears blocked drains and does gas work, and emergency calls are taken 24/7, including weekends. If the taps have stopped, Council’s outage page is the place to start.
Before you ring, note the weather, where the water is showing and how your home is supplied. Yard water after rain or a high tide may be flood, so stay out of it and check Council’s Disaster Dashboard. With neither to explain it, a pipe fault becomes more likely. On-site systems skip Council’s sewer checks, and dry taps start with its outage page.
Hilliards Creek, roughly Ormiston’s western border, is the suburb’s main flood source, Council says, fed by tides and heavy rain. Its flooding can run from the mouth, across the railway line near Sturgeon Street and past Ormiston College, mostly through bushland, though some low-lying properties may flood. Storm tide is a separate bay-side question for parts of Sand Street and Raby Esplanade, and Council also lists flash flooding, so distance from both does not rule out water.
Stay out of floodwater before any yard check: Council warned people to in February 2022, after reports of young people in flooded areas including Hilliards Creek, and in March 2025 said many flooded roads would not be signed. Hilliards Creek answers to tide as well as rain, so yard water after either may be flood: keep clear and check Council’s Disaster Dashboard. Ring us if fixtures will not drain or sewage comes up inside, as Council says a wet-weather plumber is only needed for an actual blockage on the property. Water with neither rain nor tide behind it points more towards a pipe fault, as does a meter reading that climbs when nobody should be using water, if you can reach it without crossing water, so ring us, or Council if it is street-side of the meter.
A stretch of Sturgeon Street past the softball field overflow car park, between Delancey Street and Northern Arterial Road, is the one Ormiston location on Council’s guide to roads that have flooded, though Council warns flooding may occur elsewhere. In heavy rain, do not drive through that stretch, or any other water, to meet a plumber or for parts, and tell us if it is cut, as that can change how and when anyone reaches you. None of Council’s listed flood cameras is in Ormiston or on Hilliards Creek, so use its Disaster Dashboard for current conditions rather than going out to see.
Some larger blocks may rely on on-site wastewater, and some homes have rainwater tanks, or gas bottles Council says to keep secure and maintained. An empty tank may need only a water delivery, and Council has a tanker filling station at 101 Sturgeon Street, Fellmonger Park, but if it emptied unexpectedly a leak or burst line could be the cause, so ring us.
Low pressure across a street can start in the supply network, not your house: in 2016, Council notices warned that Seqwater flow meter work would reduce pressure on listed Ormiston streets including Raby Esplanade. That was past planned work, not a current condition, but ask a neighbour and check Council’s outage page before booking us.
What you are seeing, and what to do next
Gurgling toilet or overflowing gully in a downpour
In wet weather a gurgling toilet usually means the overflow relief gully is doing its job, which is why Council wants the gully kept accessible with its grate loose. Council says a plumber is only needed in wet weather if there is an actual blockage on the property, so noise alone during a downpour may not be worth an emergency callout. Ring us if fixtures will not drain or sewage is coming up inside, and we can clear the line with a jet rodder or electric eel and check it with a CCTV camera.
Sewage overflowing on a dry day
With no rain to blame, Council says overflow with no water in use may mean a blockage in its network, while overflow when water is used may mean a blockage in your own line. The inspection opening helps tell them apart, and it is usually a flat, round, white cap about 180mm across, within 1 to 2 metres of a boundary, though it may be buried or a property may not have one. Holding liquid, draining slowly or overflowing when a tap is used means contact Council, and a dry opening points towards your own plumbing. A dry opening means the blockage may be in your plumbing, so ring us to clear the line. Not finding an opening does not show where the blockage is, as it may be buried or the property may not have one, so tell us that when you ring. Homes on an on-site system skip this test, so tell us that first.
Burst pipe or water running in the yard
Water can break out on either side of the meter, which is generally on or near the street-front boundary. Council owns the meter and the pipes supplying it, and the pipes from the meter to the house are the owner’s responsibility, so the location decides who fixes it. Report a damaged meter or street-side pipe to Council, and ring us for burst pipe repairs and leak detection on your side. To stop the water while you wait, see our guide, Burst pipe: what to do first, linked further down this page.
No water at the taps
The cause may be an outage in Council’s network rather than anything at your home. Check Council’s outage page first, and if your water is off and not listed, Council takes reports at any time on (07) 3829 8999. If the street has water and yours is still off, ring us about your pipes, including replacing a water main or re-running hot and cold lines where that is what the fault needs.
Smell of gas
Some Ormiston homes run on gas bottles, so a cylinder connection is one more place to mention when you describe the smell. Do not light fires or switch electrical devices on or off, turn off the appliance, ventilate, then turn off the gas supply. Contact your supplier or a gasfitter if the smell persists, and call 000 if you can still smell it after the supply is off. Only a licensed gasfitter can do gas work, and we do gas fitting and appliance connections under gas licence L90908.
Blockage or leak in a townhouse or complex
Semi-detached homes, terraces and townhouses were 20.8% of occupied Ormiston dwellings at the 2021 Census, against 11.4% across Redland, so a shared-pipe question may come up more often here, though the Census does not say how many have a body corporate. Council says residents of private estates, gated communities, unit complexes, duplexes or body corporates should contact their body corporate about a suspected blockage. For a suspected blockage, make that call first, then ring us if you are told the fault is yours to fix, or if you manage the property and need plumbing maintenance arranged. Council’s advice here covers blockages, not leaks, so do not hold off on an active burst waiting for a reply: we do burst pipe repairs and leak detection.
Our plumbing and gas services in Ormiston
Burst pipes and leak detection
Burst pipe repairs and finding leaks you cannot see.
Blocked drains
Drain clearing with a jet rodder and electric eel, with CCTV drain camera inspections.
Hot water systems
Repairs, replacements and new installations across gas, electric and heat pump units.
Gas fitting
Gas fitting and gas appliance connections under gas licence L90908. On gas bottles? Say so when you ring, so the cylinder connection is part of the conversation from the start.
Stormwater drainage
Stormwater drainage solutions including seepage trenches and pump-out lines. Council’s creek flood maps show a 1% AEP event and leave out overland flow, so a yard that ponds without showing on them may still be worth asking us about.
Rainwater tanks
Rainwater tank services. Tank and on-site systems may not run in an extended power outage, which you can report on 13 62 62. If the tank holds water, the power is on and the taps are still dry, ring us.
Septic systems
Septic system services including tanks and trenches.

Licences, reviews and our Victoria Point base
Jim Monger Plumbing and Gas is a family-run plumber and gasfitter serving Redlands, Logan and south-east Brisbane, with a base at 3 Jordan Dr, Victoria Point. We hold QBCC plumbing licence 15504687 and gas licence L90908. Regulated plumbing and drainage work must be done by a licensed plumber or drainer, so you can check our plumbing licence, or any other plumber’s or drainer’s, on QBCC’s online registers. We are a member of the Master Plumbers Association of Queensland. Our Google rating was 4.9 from 100 reviews as of 28 October 2026, across the whole business. One Google reviewer wrote in July 2026 of using us unplanned a couple of times, with a team arriving at short notice. Another, in March 2025, credited a flood defence system we had installed with coping during the Cyclone Alfred downpours. Those are general reviews of the business, so they are no promise of a time or a result at your address.
Ring 0418 871 269, day or night, with your street, whether it has been raining, and where you can see water from inside. You do not need to go outside or near water to answer. That lets us work out with you whether it sounds like a job for us or a call to Council first. Ask about timing and cost when you ring, because they depend on the job and the roads.
Frequently asked questions
Can’t see your question? Call us and we’ll talk it through.
Call 0418 871 269Can I fill up at the Fellmonger Park tanker station if my taps stop?
It is built for people or carriers with their own tank, not as an outage supply point. You pay by card, bring your own hose, fitting and tank, and the outlets are 80mm and 25mm.
Is my Ormiston street in a storm tide area?
Council says storm tide may affect parts of Sand Street, Raby Esplanade, Cowley Street and Nautilus Drive during significant coastal events. For levels at a particular property, Council points to a Development.i enquiry or Red-e-Map.
My on-site wastewater system is backing up. Do I call Council?
Council’s sewer main and inspection opening checks are for homes connected to its network, so they may not help on an on-site system. Ring us for septic tank and trench services, and tell us if the power has been out.
Will Council pay my plumber if the blockage is in its main?
It may, up to $500 including GST, where a licensed plumber’s work identifies a blockage in Council’s main and it is reported immediately. A claim needs the Council SEW reference number, the invoice and proof of payment. Work on the private sewer is excluded, as are investigations during or after weather events where network inundation affected properties, and Council directs those weather claims to its property damage process.
I rent in Ormiston. Who do I ring first?
Start with the emergency contact on your tenancy agreement. If you cannot reach them within a reasonable time, Queensland tenants can arrange emergency repairs up to 4 weeks rent, and the Residential Tenancies Authority explains the details.
My hot water relief valve is dripping. Is that an emergency?
Not always. On a Rheem heater, Rheem says some discharge from a temperature pressure relief valve is normal, but more than a bucket full in 24 hours may indicate another problem, and repairs are for a plumber, so that is the point to ring us. On any other brand, do not go by that bucket figure: ring us, describe what the valve is doing and ask whether it can wait.
Sources
- Redland City Council, Ormiston natural hazards and critical infrastructure
- Redland City Council, Roads affected by local flooding
- Redland City Council, Flood cameras
- Redland City Council, Water supply and distribution
- Redlands Coast Today, Possible water disruptions for Cleveland and Ormiston on 10-11 September, 6 September 2016
Emergency plumbers in nearby areas
Not listed? We probably still cover your area, so give us a call.
Related services
More ways we can help around your home or business.
Guides
What to check yourself first, and when it needs a plumber. All guides
Flood or fault in Ormiston, not sure which? Call 0418 871 269.
Free quotes, and emergency callouts 24 hours a day.
