0418 871 269

General Plumber in Cleveland

Mains gas, a flashing light at a Council pump station or a wet yard: in Cleveland, who looks after it decides who you call first.

Plumber working from a scaffold on a building site

Gas list, Council pump station, wet yard: what to check first

Need a plumber in Cleveland? Jim Monger Plumbing and Gas is a family-run plumber and gasfitter based at Victoria Point, and Cleveland is in our service area. We look after leaks, blocked drains, hot water, fixtures and gas fitting for homeowners, landlords and property managers. Here, the right first call often depends on what your property is connected to and where the water is coming from, so this page sets out what to check before you book anyone. Quotes are free and emergency calls are taken 24/7, so ring us if you are unsure what you have.

About 39% of occupied Cleveland dwellings were attached homes at the 2021 Census, against about 24% across Queensland. In a townhouse or unit, the question before any quote is whose section of pipe has failed, so start there if you share walls with a neighbour.

Allgas’s March 2026 street list is a starting check for mains gas: it says natural gas is likely available on 29 named Cleveland roads, including Shore, Bloomfield, Middle and Passage streets and Masthead Drive. An unlisted street may not have gas yet, and a listing does not mean your house is connected. Council adds that some properties here use gas bottles for hot water and cooking. Look up your street before pricing a gas hot water unit or cooktop, because bottled gas, electric or heat pump may be your real choice.

Council’s May 2016 newsletter said pump station 6 at Cleveland Showgrounds served the majority of Cleveland’s residents and fed sewage directly to the treatment plant. It asked anyone seeing a flashing light at a pumping station to ring Council on 3829 8999, so a light at a Council station is not a plumber’s job. An alarm on a pump unit on your own block, if you have one, is a different call. The Weippin Street plant releases treated water to Hilliards Creek, one more reason to keep wipes and fats out of your drains.

A wet yard after heavy rain may not be a pipe at all: Council names creek flooding, overland flow and storm tide as Cleveland’s primary flood risks, with Hilliards Creek and Ross Creek the main waterways. Lower-lying coastal areas around Cleveland Point, Raby Bay and Toondah Harbour may be affected in significant storm tides. Ross Creek runs parallel to Bloomfield Street as a concrete-lined drain whose main role is carrying storm and flood water, so a problem in that channel goes to Council, not a plumber. Check Council’s flood mapping before paying anyone to dig for a broken pipe. If none of that explains it, we can look for a leak or drainage fault on your block.

Council expects its Cleveland catchment to get denser through infill. Adding a dwelling or subdividing? Ask Council about connections early, because more homes on a block raises the question of whose pipe is whose. Near the harbour, first find out whether the land sits in the Toondah Harbour Priority Development Area, because development applications there go through its own scheme.

Businesses around the Enterprise Street precinct, or in the Hilliards Creek catchment’s general industry, may have two more checks before a fit-out. Discharging trade waste to sewer needs Council approval. Testable backflow devices must be registered with Council and tested every 12 months by an endorsed backflow plumber. Enterprise Street is also on the Allgas list, so ask about gas in the same round.

Plumber, Council or body corporate: who to call in Cleveland

  • Fuel or chemical taste in the water

    Council warned in 2016 that private drinking water lines from the meter to the house are plastic that fuels, oils and solvents can permeate, using fuel spilt while servicing a boat as its example. That example suits Raby Bay, a canal estate where a boat may be serviced at home, so keep fuel away from the water line. Council says owners must replace damaged lines on private property. Report a fuel or chemical taste to Council on (07) 3829 8999 first. If a private line does need replacing, we replace water mains and re-run hot and cold water pipes.

  • Shared pipe in a unit or townhouse

    Council’s sewer blockage advice treats private estates, gated communities, unit complexes, duplexes and body corporate properties separately, and tells residents there to contact the body corporate. That call comes first, because the blocked section may not be yours alone to deal with. Renting? Council also points leaks inside the boundary to your landlord or rental agency. We do plumbing maintenance for rental and commercial properties as well as homes, so an owner or manager can call us once it is clear who is arranging the work.

  • Pump alarm on your own property

    Some Redlands properties are on a pressure sewerage system, with a pump and collection tank on the property, so this applies only if you can see a pump unit and alarm on your block. Council says a blockage or alarm on this system goes to your private plumber or service agent, and the owner maintains the pump. Call us and describe the unit, and we will tell you whether it is one for us or for your service agent.

  • Tank or on-site system stops working

    Council’s Cleveland profile says some properties have on-site wastewater systems or water tanks, and that these may not operate during extended power outages. If yours stopped when the power went, look at the outage before assuming a plumbing fault. If it still is not working once power is back, we service rainwater tanks and septic systems, including tanks and trenches.

  • Burst pipe with nobody else home

    A burst does not wait for company, and 31.0% of Cleveland households were lone person at the 2021 Census, against 24.7% across Queensland. If you live alone, nobody else can hunt for the stop valve while you phone, so it is worth locating it now. We take emergency calls 24/7 for burst pipes, and we repair bursts and find leaks.

  • Leak near the water meter

    Council owns the water meter and the pipes supplying it, while pipes from the meter to the house are the owner’s. A leak on the footpath, on the road or outside your boundary is a report to Council on (07) 3829 8999, not a plumber’s callout. With all water off, a turning centre dial on a dial-type meter shows water is still flowing. If the leak is on your side of the meter, we do leak detection and repairs.

General plumbing services in Cleveland

  • Blocked Drains

    Blocked drain clearing with a jet rodder and electric eel, with CCTV drain camera inspections.

  • Hot Water Systems

    Repairs, replacements and new installations across gas, electric and heat pump units. Choosing a unit for a spot near the bay? Read that model’s corrosion and maintenance terms first: one Rheem heat pump warranty excludes fair wear and tear from adverse conditions such as corrosion, though Australian Consumer Law rights still apply.

  • Burst Pipes and Leak Detection

    Burst pipe repairs and leak detection.

  • Stormwater Drainage

    Stormwater drainage solutions including seepage trenches and pump-out lines.

  • Emergency Plumbing

    Emergency calls taken 24/7 including weekends, for burst pipes, overflowing drains and gas problems.

  • General Repairs and Fixtures

    Leaking taps, toilets and fixtures, plus installing vanities, toilets, dishwashers, fridges and water filters.

  • Gas Fitting

    Gas fitting and gas appliance connections under gas licence L90908.

  • Property Maintenance

    Plumbing maintenance for homes, rental properties and commercial properties. At the 2021 Census 29.4% of Cleveland dwellings were rented, so if you manage one, tell us who approves the work when you call.

  • TMV and Backflow

    Thermostatic mixing valve and backflow prevention installation, testing and yearly maintenance.

  • Demolition Plumbing

    Plumbing decommissioning for demolition, including septic decommissioning and sewer and water cap-offs.

Plumbing work

Why choose us: licence numbers and Google reviews

Our QBCC plumbing licence is 15504687, our gas licence is L90908 and our ABN is 72 684 573 242, so you can check who you are hiring. Our base is at 3 Jordan Dr, Victoria Point. We are a member of the Master Plumbers Association of Queensland, the body Council’s sewer blockage page points residents to when looking for a plumber. Our Google rating across all our work was 4.9 from 100 reviews as of 28 October 2026. The Google reviews quoted here also come from across our work and do not name Cleveland. One Google reviewer wrote in September 2025, "I was told honestly what I really needed to do", after a call saved them buying a hot water system they did not need. Another, in June 2026, wrote, "We have used Jim Monger twice now for water leaks outside". A third wrote in August 2025 that Jeremy "takes the time to consider the bigger picture of the job at hand".

Not sure whether you are on sewer or an on-site system, mains gas or a bottle? Call and talk through what you can see at your property, and we will give you a free quote for any work it needs.

Frequently asked questions

Can’t see your question? Call us and we’ll talk it through.

Call 0418 871 269
My street is on the Allgas list. What happens next?

Confirm with Allgas on 1300 001 001 that gas can reach your address. From there, we can do the gas fitting and connect the appliance.

The gully in my yard is overflowing and no water is running. Who do I call?

Council says that points to a likely blockage in its main, so clear the gully and contact Council. Report it straight away and get a reference number, because Council may reimburse some plumber costs, capped at $500 including GST, where a licensed plumber confirms the blockage is in its main. Repeat visits, private sewer work including the inspection opening, excavation and blockages from inappropriate items are not covered, and the decision is Council’s. If only one or a few fixtures drain slowly, Council says it is likely private plumbing, and we clear those lines with a jet rodder and inspect them with a CCTV camera.

I am on a Raby Bay canal. Is a wall or street pit problem a plumbing job?

Usually not: under its 2018-19 budget decision Council manages revetment wall repairs, so take wall concerns to Council. Council announced litter baskets for Raby Bay’s street catch pits in January 2021, so raise a street pit problem with Council too. Call us for the plumbing and drainage on your own property.

Water has stopped at every tap. Is it a plumbing fault?

Check Council’s water outage list first, because a network outage does not need a plumber. If nothing is listed, Council asks you to call any time on (07) 3829 8999. If the network is not the cause, ring us to look at the pipes on your side of the meter.

Can I get a price before work starts?

Yes, quotes are free. At the 2021 Census, Cleveland’s median household income sat below the Queensland figure while its median rent and mortgage repayments sat above it, so a surprise bill is worth avoiding. Ask for the price before we start, and ask when you book whether the visit itself carries a charge.

I am rebuilding or extending near the water. What should I get from Council first?

Get your property’s peak storm tide level from a property enquiry on Council’s website before design work starts. Council uses its statutory Flood and Storm Tide Hazard Overlay to set habitable floor levels for new homes in a storm tide inundation area. Have that level to hand when you ask us to quote the plumbing.

What should I ask before buying a home in Cleveland?

Ask whether it is on sewer or an on-site system, and whether its gas is mains or bottled, because Council says some properties here have on-site systems or use gas bottles. We also do pre-purchase plumbing inspections.

Not sure what your property has? Call 0418 871 269.

Free quotes, and emergency callouts 24 hours a day.

0418 871 269
Call 0418 871 269