General Plumber in Alexandra Hills
Work out whether your Alexandra Hills fault sits with a sewer or septic system, Council’s main or a sloping yard before you pay anyone to fix it.

Sewered or on-site, main or pipe: check this before any call
Need a plumber in Alexandra Hills? Jim Monger Plumbing and Gas is a family-run plumber and gasfitter based at Victoria Point, and Alexandra Hills is in our service area. We look after leaks, blocked drains, hot water, fixtures and gas fitting for homeowners, landlords and property managers. In this inland suburb the first useful question depends on the block: how big it is, how it handles wastewater and which way it falls. The notes below help you sort that out before you spend money. Quotes are free, and emergency calls are taken 24/7.
Ask three questions before booking anyone. Is the property on the sewer or an on-site system? Is the dry tap your pipe or Council’s main? Where does the yard’s water go when it leaves? Council’s notes on this suburb shape each answer.
Council says most Alexandra Hills properties are on reticulated sewerage, but some larger ones rely on on-site wastewater systems, and its 2017 Draft City Plan response named Alexandra Court and Hanover Drive among areas moved to a 2000m2 minimum lot size. That does not show how any block on those streets is serviced, so on a bigger lot ask which system you have before any drain machine runs. We clear blocked drains on the owner’s side of the inspection opening, since Council maintains the mains and pipes up to it, and service septic tanks and trenches.
A dry tap may be Council’s main, not your pipes: on 3 March 2022 a burst main at Finucane Road and Cambridge Drive cut water to nearby residents and the shopping centre, and on 27 September 2022 Council reported an unplanned water interruption of about one hour on Queens Court Road for a water service repair. One burst main and one short repair, each from a dated notice, do not prove the suburb’s water pipes are failing. Ask a neighbour and ring Council on (07) 3829 8999 before booking.
Yard water comes third, and its direction varies: Tarradarrapin Creek starts here and drains north to Waterloo Bay, the mid Hilliards Creek catchment takes in Alexandra Hills, and Coolnwynpin Creek runs through it as a tributary of Tingalpa Creek. Council says flood mapping indicates impacts to established residential areas are generally limited, while some low-lying land and local drainage networks may be affected in significant rainfall, so treat a soggy yard as a drainage question first. The Redland City Bulletin reported 190mm at the Bureau’s Alexandra Hills station on the night of 18 January 2021, the kind of night that tests a drain. Council rates the suburb generally low for landslide, with most homes beside rather than within the low to moderate areas it identifies, such as land east of Vienna Road, so on a sloping block nearby our reasoning, not Council’s, is to plan the water’s destination before digging a seepage trench. Council says run-off should go to a lawful discharge point such as the kerb and channel, never the sewer, and that an upstream owner may be liable if their actions increase or concentrate flow.
Cost comes last: 47.4% of dwellings here were owned with a mortgage at the 2021 Census, against 39.9% across Redland City. Reading that as tight budgets is our reasoning, not an ABS finding, but ask any plumber to price repair and replacement side by side, and our quotes are free.
Wet yards, storms and other faults: what to check first
Gurgling toilets in a thunderstorm
Council’s profile names severe thunderstorms as the suburb’s most common natural hazard. Its wastewater guidance says gurgling toilets in severe wet weather usually mean the overflow relief gully, the grated outlet outside, is working. An overflow only when water is being used inside calls for a plumber, while a dry-weather overflow with no water in use calls for Council. Owners maintain wastewater pipes within their property to the inspection opening, and Council maintains the mains and pipes up to it, so that line decides who deals with the fault. For a blockage on your side, we clear lines with a jet rodder or electric eel and can check them with a CCTV drain camera.
On-site system after a long blackout
Council warns that the on-site wastewater systems on some larger properties may be affected during extended power outages. Storms here can bring outages, so a household on one of these systems is better off knowing how it behaves before the next one. We service septic systems, including tanks and trenches.
Yard drain aimed at the kerb
Owners are responsible for managing stormwater and surface water on their own land, and Council says run-off should go to a lawful point of discharge: kerb and channel or a kerb adaptor, inter-allotment drainage, or a Council-controlled easement or reserve with Council approval. The kerb is one option where available, not an automatic answer, and kerbs wear too: Council’s Crown Road job, begun in October 2025 and scheduled to finish in the first week of December 2025, included replacing sections of damaged kerb and channel. That job covers one public road and says nothing about private yards, but it is a reminder to check what the kerb at your address can take before a private drain is pointed at it. We do stormwater drainage including seepage trenches and pump-out lines. Before you accept any quote, ask where the line would end, because Council says run-off should go to a lawful point of discharge.
Knowing where DIY stops
Technicians and trades workers were the largest occupation group among employed residents at the 2021 Census, 17.5% against 15.6% across Redland City, so some owners here may be happy to try a job themselves. Two checks are fair game: keep the overflow relief gully grate loose and uncovered, and turn off all water appliances, read the meter, wait an hour or two, then read it again. If the reading has risen with no water used, Council says to contact a licensed plumber, and all regulated plumbing and drainage work in Queensland must be done by a licensed plumber or drainer. We do leak detection and repairs, so bring us the meter result when you call.
Buying a home with pipes you cannot see
Alexandra Hills gained about 2.8% more dwellings between the 2016 and 2021 Censuses, against about 9.0% across Redland City, so a home here is more likely to have plumbing already in the ground than brand new pipework. Those counts do not date any house, so ask the home’s age and service history rather than assume either way. We do pre-purchase plumbing inspections and CCTV drain camera checks, so you can see the lines before you commit.
Hot water unit with no service history
Rheem’s owner’s guide for its electric domestic water heaters says to replace the relief valve at intervals not exceeding 5 years, have a major five year service, and replace the anode by 8 years if that service did not. The guide covers those models only, so check the one for your unit, but missed servicing is worth ruling out before you pay for a new system. We repair, replace and install gas, electric and heat pump units.
Planning a gas cooktop or hot water unit
Council’s profile lists gas services among the suburb’s critical infrastructure, but that does not tell you gas is available at your address. Availability has to be checked for the address first, because the choice between mains and bottled gas changes the job. We do gas fitting and gas appliance connections under gas licence L90908.
General plumbing services in Alexandra Hills
Blocked Drains
Blocked drain clearing with a jet rodder and electric eel, with CCTV drain camera inspections.
Stormwater Drainage
Stormwater drainage solutions including seepage trenches and pump-out lines. Council says this inland suburb is not affected by storm tide, so drainage here is planned around rain and overflow, not tides.
Septic Systems
Septic system services including tanks and trenches.
Hot Water Systems
Repairs, replacements and new installations across gas, electric and heat pump units.
Burst Pipes and Leak Detection
Burst pipe repairs and leak detection.
Emergency Plumbing
Emergency calls taken 24/7 including weekends, for burst pipes, overflowing drains and gas problems.
General Repairs and Fixtures
Leaking taps, toilets and fixtures, plus installing vanities, toilets, dishwashers, fridges and water filters.
Gas Fitting
Gas fitting and gas appliance connections under gas licence L90908.
Property Maintenance
Plumbing maintenance for homes, rental properties and commercial properties. At the 2021 Census, 21.9% of occupied dwellings here were rented, about one home in five, against 33.1% across Queensland.
Pre-purchase Inspections
Pre-purchase plumbing inspections.

Why choose Jim Monger Plumbing and Gas
Jim Monger Plumbing and Gas is a family-run plumber and gasfitter with a base at 3 Jordan Dr, Victoria Point, serving Redlands, Logan and south-east Brisbane. You can look us up: QBCC plumbing licence 15504687, gas licence L90908 and ABN 72 684 573 242. The QBCC’s online registers let you check a plumbing licence yourself. We are a member of the Master Plumbers Association of Queensland. Google reviews rate the business 4.9 from 100 reviews, as of 28 October 2026. In one Google review, a customer said a call "saved me from buying a new $2600 hot water system that I didn’t need". Another Google reviewer wrote that they had used us "twice now for water leaks outside". A third described working with the team "from new hot water systems to a bathroom and kitchen renovation". Those reviews speak for the business generally, with no suburb recorded against them.
Tell us three things when you call: sewered or on-site, whether the neighbours have water, and which way the yard falls. Ring 0418 871 269 or send an enquiry for a free quote.
Frequently asked questions
Can’t see your question? Call us and we’ll talk it through.
Call 0418 871 269Does a larger block mean an on-site system?
Not by itself. Council says most properties here are on reticulated sewerage and some larger ones rely on on-site systems, but it does not say which, so this page cannot confirm it for your address. A street name or block size alone will not settle it. If you have seen a tank or trench area, mention it when you call, as we service septic systems including tanks and trenches.
My neighbours have water and I don’t. Who do I call?
Call a plumber, because the fault may well be on your side of the meter. All pipes on the property side of the meter are the owner’s responsibility, and Council handles the meter and the fitting on the main side. We do burst pipe repairs and leak detection.
Does living near the Alexandra Hills reservoirs mean good water pressure?
Not by itself. Contractor Pensar describes the Alexandra Hills Reservoirs Complex as five concrete reservoirs supplying drinking water to the Redland Bay Region, which says nothing about pressure at any one tap. Low pressure still needs checking at the property before parts are replaced.
Does a clear creek flood map mean my yard will stay dry?
No. Council’s creek flood maps are for awareness only and do not include overland flow. Owners are responsible for managing stormwater and surface water on their own land, so ask us to look at the drainage if water crosses your yard.
Will you come out in a flash flood?
We take emergency calls 24/7, including weekends, for burst pipes, overflowing drains and gas problems, but that is not an arrival time. The Redland City Bulletin reported a swift water incident on Vienna Road in January 2021, so ring first, and nobody should drive through floodwater to reach help.
What paperwork should I get after a gas or hot water job?
After a gas system installation or alteration, the licence holder must issue you a gas system compliance certificate on completion. For notifiable work such as installing a water heater or renovating a bathroom, the plumber must lodge a Form 4 with the QBCC within 10 business days and give you a copy.
Can a landlord or property manager book you for an Alexandra Hills rental?
Yes. We do plumbing maintenance on rental properties, and landlords and property managers can call us on 0418 871 269.
Sources
- Redland City Council: Alexandra Hills disaster profile
- Redland City Council: Catchment areas of the Redlands
- Redlands Coast Today (Redland City Council): Traffic disruption at Alexandra Hills, 3 March 2022
- ABS: 2021 Census QuickStats, Alexandra Hills
- Redland City Bulletin: rain lashes Redlands, updated 19 January 2021
Plumbers in nearby areas
Not listed? We probably still cover your area, so give us a call.
Related services
More ways we can help around your home or business.
Guides
What to check yourself first, and when it needs a plumber. All guides
Dry tap, wet yard or slow drain? Call 0418 871 269.
Free quotes, and emergency callouts 24 hours a day.
