Emergency Plumber in Underwood
If a pipe has burst or a hose has let go, turn the water off at the stop tap if that is safe, then call 0418 871 269.
Water in the yard or house: creek, ground or burst pipe?
This page is for Underwood homeowners, landlords and property managers with water where it should not be, or none where it should. Jim Monger Plumbing and Gas takes emergency calls 24/7, including weekends. If a pipe or hose has burst, go to the stop tap at the water meter now: Logan’s meters sit at the front of the property, near the left or right boundary. Turn it off if that is safe, then ring us. Water arriving with rain or coming up in the street needs a different first step, so use the checks below. If nothing is running right now, find your meter in daylight so you know where it is before you need it.
Three questions sort out an emergency here faster than a guess. Did the water arrive with rain? Has the supply dropped out? Is your gas mains or bottled? The answers depend on where you are in the suburb, and they decide who you ring first.
About 2 km of Slacks Creek runs through the southern part of Underwood. Queensland’s 2025 LiDAR contours climb from about 15 m in the east, towards the creek, to about 70 m in the west, so two houses here can face very different runoff in one storm. If water crosses your yard in heavy rain and you are on the lower ground, it may be overland flow and not a burst, so look up your address in the Logan Flood Portal first. A yard still wet in dry weather needs Logan Water’s meter test wherever you sit on that slope: taps and appliances off, stop tap left on, read the dials, re-read after at least an hour, and call a licensed plumber if they have moved.
The Millers Road gauge logged event totals of 241 mm in January 2013, 201 mm in May 2015 and 176 mm in March 2017, then 678 mm in February 2022, nearly three times any of the others. A yard drain that coped with the first three says little about the fourth, so clear gullies before storm season. The flood study also records an open channel at Compton and Ewing Roads filled and piped in a 2017 to 2018 re-development, so a neighbour’s memory of that area may be out of date.
Logan Water lists Underwood as a main suburb of its Springwood High supply zone and a partial suburb of Springwood Low, a pairing no other suburb in its table shares. A neighbour with water therefore does not rule out a network fault at your address, so ask Logan Water on 07 3412 3412 which zone serves you and whether works are on. Its after-hours call centre took a report in October 2024 of a truck connected to a hydrant on Coolana Street, which shows street-side problems belong with it.
Allgas’s March 2026 street listing shows only Compton Road against the suburb name, and says an unlisted street may not yet have gas, so a home here may be on mains or bottled LPG; Allgas can check an address on 1300 001 001. Mapping from 2012 to 2013 put about 31% of the land under commercial or industrial use, the planning scheme calls the district centre here predominantly retail, and its business precinct lists showrooms, trade supplies and low impact industry. At those premises a burst can stop trading, so managers should know the shut-off before it happens.
No water, gas, shut-offs, sewage: the first move for each
Water in the yard or house after rain
River headlines are a poor guide here. The flood study treats May 2015 and February 2022 as major floods in Slacks and Scrubby creeks, while January 2013 and March 2017 were major on the Logan River but small to moderate at most in these creeks. About 91% of the suburb falls in the Logan River drainage sub-basin and its northern end, about 9%, in the Brisbane River’s, so a neighbour’s experience may not carry over either. Logan City Council says not to enter floodwaters, which can be full of bacteria, and to turn off electricity, gas and water at the mains when leaving home. A plumbing call can wait until everyone is out of the water. Once it is safe, call us about what remains: a burst or hidden leak, or drainage on your own block.
No water or a street-side fault
Logan Water repairs leaks from the supply system up to and including your water meter, and leaks on the property side are the owner’s responsibility. Water coming up in the street goes straight to Logan Water, which arranges a crew, so a plumber is the wrong first call. If the fault sits past the meter, we repair bursts, find hidden leaks, and can replace a water main or re-run pipes.
Burst hose or pipe indoors
Youi, quoting the national plumbing association, lists corrosive chemicals stored beside a flexible hose and a too-tight bend among the causes of failure. Master Plumbers WA puts the flow from a burst flexi hose at more than 20 litres a minute, so turning off the water comes before anything else. With the water off, call us for the repair and we can look for any leak you cannot see.
Gas smell or fault: mains or LPG?
Allgas lists only Compton Road against this suburb and says gas may not yet be available in an unlisted street, so a home here with gas may be on bottled LPG and not mains. If you smell gas, the Queensland Government says not to light fires or turn electrical devices on or off, and to turn off the appliance and open doors and windows. If you can still smell it, turn off the gas supply and contact your gas supplier or a gasfitter, and if it remains after that, call 000. For a fire, explosion or uncontrolled leak, call 000 immediately. Your supplier’s emergency number should be on your gas bill, and concerns about connected cylinders go to your LPG distributor. Only a licensed gasfitter can carry out gas work; we take emergency calls for gas problems and do gas fitting and appliance connections under our gas licence. Tell us mains or bottled when you ring.
Shop or workshop shut-off
Logan City Council lists Homemakers shopping on the Pacific Motorway and the Underwood shopping centre at Compton Road among local facilities, so a burst here may be in a tenancy and not a house. The person on site may not be the person who knows where the shut-off is, and a shared site may not match the front-boundary layout council describes. Our plumbing maintenance covers commercial properties as well as homes and rentals, so ask about it before something fails.
Sewage overflow
An overflow relief gully is an outdoor fitting that releases wastewater when there is a blockage or network overload, and pot plants or pavers over one should be removed. About 23% of residents here were under 15 at the 2021 Census, against about 19% for Queensland, so the official advice matters: do not touch sewage, keep children and pets away, and do not flush. Logan Water takes overflowing mains and access holes on 07 3412 3412, while pipes on your property go to a licensed plumber first. We clear those lines with a jet rodder or electric eel and can inspect them by CCTV camera.
Our emergency plumbing services in Underwood
Burst pipes and leak detection
Burst pipe repairs and finding leaks you cannot see.
Blocked drains and sewer lines
Clearing with a jet rodder or electric eel, with CCTV drain camera inspections.
Stormwater drainage
Drainage work including seepage trenches and pump-out lines. Worth a call when the meter test shows no leak and the Flood Portal does not explain the water.
Water mains and pipework
Water main replacement and re-running hot and cold water pipes.
Hot water
Repairs, replacements and new installations across gas, electric and heat pump units.
Gas fitting
Gas fitting and gas appliance connections under our gas licence.
Maintenance for homes, rentals and business premises
Plumbing maintenance for homes, rental properties and commercial properties. Relevant to landlords here, with 27.3% of dwellings rented at the 2021 Census.
Who you are calling: licences, reviews and our base
Jim Monger Plumbing and Gas is a family-run plumber and gasfitter serving Redlands, Logan and south-east Brisbane, with its base at 3 Jordan Dr, Victoria Point. We hold QBCC plumbing licence 15504687 and gas licence L90908, ABN 72 684 573 242. We are a member of the Master Plumbers Association of Queensland, and our Google rating across the whole business was 4.9 from 100 reviews as of 28 October 2026. Quotes are free.
One Google reviewer wrote of needing us unplanned a couple of times, and that we got "a couple of guys to our place at short notice". Another, with a gas hot water system playing up, wrote that Jeremy "pretty much diagnosed it over the phone" and called back an hour later, with a new system in within a few hours; that was one customer’s hot water job, not a timeframe we promise. A third praised "Prompt and clear communication". These Google reviews speak to the business overall and none of them names this suburb.
If you can reach the stop tap safely, turn it off first. Then have three answers ready when you ring: did it start with rain, which side of the meter does it seem to be on, and is your gas mains or bottled? Emergency calls go to 0418 871 269 at any hour.
Frequently asked questions
Can’t see your question? Call us and we’ll talk it through.
Call 0418 871 269How soon can you get to Underwood?
We take emergency calls 24/7, including weekends, and we do not publish an arrival time. Ring 0418 871 269 and ask what can be done at your address.
I live near Slacks Creek. Does that mean my property floods?
Being near the creek does not settle that for any address. The Logan Flood Portal holds flood mapping and property flood reports, and the Logan Disaster Dashboard shows warnings, road closures and flood watch cameras. Logan City Council’s Slacks and Scrubby Creeks flood study, accepted in October 2023, covers this creek system.
Does Springwood High mean I have high water pressure?
No, High and Low are the names of Logan Water’s zones, and its report gives no pressure figure for them. A zone name tells you nothing about your taps, so if they seem weak, use our low water pressure guide to see what to check first.
Could hard water have caused my burst?
Logan Water’s combined Springwood zones averaged 141 mg/L total hardness in 2024/25, against about 70 mg/L in Logan East and about 51 mg/L in Logan South, and council places Logan’s supply in its good quality range of 60 to 200 mg/L. Neither those figures nor council’s band say whether hardness played a part in a burst, so they do not settle the cause either way. Have a plumber assess the failed part when the burst is repaired.
I manage a rental here. What should tenants know before something goes wrong?
Show them the stop tap at the meter and give them our number and Logan Water’s, so nobody hunts for either at night. We can also take on plumbing maintenance for rental properties.
Is there any help with the bill after an underground leak?
Logan offers a concealed leak remission for the underground pipe between the meter and the home, and council decides eligibility. It needs a licensed plumber’s repair and report, repair within one month of finding the leak, and an application within three months of the higher bill, at most once every three years. Leaks inside the house do not qualify, so keep the report and check council’s Concealed leak remissions page, linked under Sources below.
A main in the street damaged my property. What can I do?
Logan Water says owners may apply in writing for an assessment of damages, assessed without prejudice, which is not a promise of payment. Photos of the damage are worth keeping for that application.
What can I do about water coming onto my block from next door?
Logan City Council’s Stormwater management page, linked under Sources below, says owners manage stormwater and surface water on their own land and must accept natural overland flow from adjoining land. Drainage work on your block, such as seepage trenches or pump-out lines, is something we do.
Emergency plumbers in nearby areas
Not listed? We probably still cover your area, so give us a call.
Related services
More ways we can help around your home or business.
Guides
What to check yourself first, and when it needs a plumber. All guides
Water off and unsure what comes next? Call 0418 871 269.
Free quotes, and emergency callouts 24 hours a day.