General Plumbing Wakerley
Licensed plumbing and gas across Wakerley, including leak detection when your water bill doesn’t add up. Find it, fix it, and keep the paperwork for Urban Utilities.
When the water bill suddenly jumps
A water bill that’s far higher than usual, or a letter from Urban Utilities about high water use, often means water is escaping somewhere you can’t see. Many leaks happen underground, under the slab or in the yard, and give no visible sign.
Owners pay for every litre that passes through the meter, including water lost to a leak on their side. The longer it runs, the more it costs. That’s why Urban Utilities says to have a leak on your side fixed by a plumber as soon as possible.
There’s an incentive to move quickly, too. If a concealed leak is fixed within one month of being discovered, you may be eligible for Urban Utilities’ concealed leak financial assistance on the cost of the lost water.
Getting help with the bill
Urban Utilities’ process is straightforward: check its Concealed Leak Policy to see if you’re eligible, have the leak fixed by a licensed plumber, gather your information, and apply. Residential customers, and bodies corporate or unit owners in some community titles schemes, may be eligible.
On top of that, the Queensland Government’s SEQ Bulk Water Concealed Leak Remission Scheme gives a 70% remission on the State Bulk Water Charge part of the leak cost for eligible customers, and 100% for eligible pensioners. A concealed leak here means an underground leak with no visible signs.
If an application doesn’t succeed, Urban Utilities offers an interest-free payment arrangement for the bill.
We find hidden leaks with electronic leak detection, so the fault is pinpointed before a slab or path is opened, and repair them under QBCC licence 15504687. You get the invoice and details you need for your application.
Frequently asked questions
Can’t see your question? Call us and we’ll talk it through.
Call 0418 871 269How do I know if I have a hidden leak in Wakerley?
Signs include a much higher bill, a letter from Urban Utilities about your usage, wet patches or unusually green grass. Turn off every tap, note the meter reading, don’t use water for an hour, then check again. If it’s moved, you may have a leak.
Can I get money back on my water bill after a leak?
Possibly. If a concealed leak is fixed within a month of discovery, Urban Utilities may offer financial assistance, and the state’s remission scheme may cover 70% of the State Bulk Water Charge part (100% for eligible pensioners).
Does the leak have to be fixed by a licensed plumber?
Yes. Urban Utilities’ steps require the leak to be repaired by a licensed plumber before you apply.
Can you find a leak without digging up the yard?
Usually. Electronic leak detection pinpoints the fault so only the necessary section is opened.
What if I’m not eligible for assistance?
Urban Utilities can set up an interest-free payment arrangement to spread out the bill.
General plumbing in nearby areas
Not listed? We probably still cover your area, so give us a call.
High water bill in Wakerley? Call 0418 871 269 to find the leak.
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